Operational efficiency isn’t just about trucks and warehouses; it’s also about the environment your employees work in. When an air conditioner fails in the server room or a restroom pipe bursts, how fast is it fixed?
The “Sticky Note” Method
In many companies, maintenance requests are chaotic—verbal complaints to the admin, sticky notes on desks, or WhatsApp messages that get buried. This leads to long resolution times, frustrated staff, and deteriorating assets.
The Internal Ticketing Solution
Implementing an internal Helpdesk/Ticketing module brings order to the chaos.
Centralized Logging:
Employees can raise a ticket via an app the moment they spot an issue.
SLA Tracking:
Facility managers can track how long it takes for the maintenance team to resolve issues (Time-to-Resolution).
Preventative Maintenance:
Instead of waiting for things to break, schedule recurring tickets for routine checks (e.g., “Check Fire Extinguishers every 30 days”).
Conclusion
A well-maintained facility is a productive one. By digitizing your internal ticketing, you ensure a safer, more comfortable workspace and extend the life of your facility’s infrastructure.
